← Back to home

Refund Policy

Last updated: November 14, 2026

1. Prepaid B2B Subscriptions

TrackLiveStream is Business-to-Business (B2B) and professional software billed on a prepaid, recurring monthly basis. Subscriptions can be canceled at any time. We do not offer refunds, account credits, or prorated billing for partially used months.

2. Cancellation

You may cancel at any time from your billing portal or by contacting support. Cancellation stops future renewals; your workspace remains active until the end of the current prepaid period.

3. Billing Errors & Statement Descriptor

Secure checkout provided by Dodo Payments. Charges will appear on your statement as DODOPAY_LIVEKIT. If you believe you were charged in error (e.g., duplicate charge), contact us within 30 days at support@tracklive.stream and our Merchant of Record will review the case.

4. Contact

Billing support: support@tracklive.stream